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Passion Project
Internet of Things (IoT)
Customer Experience (CX)
Airport Innovation:
United Airlines
As the aviation industry goes through drastic changes and emerges in a "new normal," providing top-tier end-to-end customer experience is now a top priority.
This deck will introduce initiatives that the Customer Experience and Analytics team could explore that may improve the Net Promoter Score (NPS) of United Airlines.
If you'd like a copy of this presentation, feel free to email me at sumra.iqbal@gmail.com!
My Role
UX Designer
Team
Sumra Iqbal
(solo project!)
Duration
1 week
THE IDEA
As airlines go through rapid changes to appeal to the post-Covid era, delivering a customized customer experience is now a top priority.
To deliver a world-class customer experience, airlines must rapidly innovate and appeal to all types of travelers: the inexperienced who find the process daunting, and common travelers who want more out of their travel experience.
This deck is a breakdown of how utilizing connected devices and offering a broader range of options for travelers can help any airline (in this instance, United Airlines) improve both its customer and employee experience.
If you'd like a copy of this presentation, feel free to email me at sumra.iqbal@gmail.com!
Click to expand the slideshow!
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